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Follow this link for more information on Cooperative Contracts Program

How to Order/Check Status of Order

To obtain DIR contract pricing or order status on products from Netsync, please contact:

Cory Hopf

Netsync Network Solutions 2500 West Loop South, Suite 410 Houston, TX 77027 Phone: 713.218.5000 or Toll Free 866.974.5959 Fax: 713.664.9964 Email: DIR@netsyncnetwork.com

You must reference Contract Number on your purchase order.

A copy of the Agreement is available on the DIR website. Please note that this document is in PDF format and requires the Adobe Acrobat Reader to view. This viewer is available free at:  http://get.adobe.com/reader/

Return Policy

If you have any RMA issues or questions regarding the process, please contact:

Netsync Network Solutions RMA Department

2500 West Loop South, Suite 410 Houston, TX 77027 Phone: 713.218.5000 or Toll Free 866.974.5959 Fax: 713.664.9964 Email: purchasing@netsyncnetwork.com

Warranty and Liability

Netsync services shall be performed in a skillful and professional manner, using industry best practices and equal to, or surpassing, the requirements identified in each Statement of Work. Customer shall notify Netsync in writing within thirty (30) days after completion of the services in question when any of the services fail to meet the standards of care set forth in this Agreement. If no notification is made within a thirty (30) day period following completion of the services, this will constitute the customer’s final acceptance of the services. If Netsync’s obligations are compromised by reason of any circumstances beyond the reasonable control of Netsync, including without limitation, acts of war, terrorism, civil disobedience, severe weather or other acts of God, failures of suppliers to deliver equipment; then Netsync’s obligation for providing product or services will be on a best effort basis. For third-party products manufactured or supplied to Netsync for resale to customer, Netsync limits warranty to what is offered by the respective manufacturer or supplier. This warranty shall be transferred or assigned to customer, and customer’s recovery is limited to recovery against such manufacturer or supplier for breach of any applicable warranties of manufacturer or supplier. In the event of a claim by customer for breach of product warranty, Netsync must follow the warranty policy established by the manufacturer, which may require return of the warranted item to the manufacturer for repair or replacement.

Manufacturer Standard Warranty Links

Packeteer & Blue Coat Warranty
Motorola Warranty
Linksys by Cisco Warranty
Fluke Networks Warranty
HP Warranty
Lenovo Warranty

Netsync Services Offered

Netsync will provide product and professional services pricing along with any needed configuration assistance that includes, but is not limited to, network assessments, design, implementation, testing, optimizing, training, and any other related services requirements. Netsync supports OEM equipment from HP, Lenovo, Intel, Cisco, Meraki, Dell and Brother.   Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

Netsync Network Solutions has the following DIR contracts:

PRIME CONTRACTS

Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

Netsync (Cisco) Conferencing Products – DIR-SDD-2015

Netsync offers Cisco technology-based conferencing products and services through this contract, including: video conferencing equipment, products and services. Customers can purchase directly through this DIR contract.

Pricing

Netsync – Surveillance Equipment & Services– DIR-SDD-2228

Netsync offers augmenting hardware, software and related services for surveillance, security and monitoring. Pricing

Netsync – Data Storage Products & Related Services – DIR-TSO-3151

Netsync offers data storage products and related services through this contract including: data storage, technical services, installation services and training services. Customer can purchase directly thought this DIR Contract. Pricing

Netsync Break/Fix Services – DIR-SDD-2168

Netsync offers break/fix services for the assessment, repair and support of customer-owned IT equipment through this contract. Only Zones 1 and 5, based on this map, are included. Pricing  

RESELLER CONTRACTS

Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

Brother International Corporation – DIR-TSO-3102

Brother International offers print, scan, facsimile, copier and multifunction devices. Customers can purchase directly through this DIR contract. This Contract is E-Rate qualified. Resellers are available for this contract. Pricing

Carahsoft Technology Corporation – DIR-SDD-2035

Carahsoft offers emergency preparedness hardware, software and related services through this contract. Customers can purchase directly through this DIR contract. This contract does have a number of resellers, many of which are HUB vendors. Pricing

Cisco Systems, Inc.– DIR-TSO-2542

Cisco offers Cisco branded hardware, networking equipment, servers, data storage solutions and related services through this contract. This contract is E-Rate qualified. This contract has a number of resellers, many of which are HUB vendors. Pricing

CSI Leasing, Inc. – DIR-SDD-1880

CSI Leasing offers managed services for information technology assets through this contract. Managed services include hardware provisioning and procurement. There are resellers available for this contract, many of which are HUB vendors. Pricing

Dell – DIR-SDD-1951

Dell offers computers, laptops. tablets, servers, printers, peripherals and other technology products and services through this contract. This contract has a number of resellers, many of which are HUB vendors. Pricing

EMC – DIR-TSO-2634

EMC offers data storage products and related services through this contract. Customers can purchase directly through this DIR contract. This contract does have a number of resellers, many of which are HUB vendors. Pricing

Hewlett Packard Enterprise – DIR-TSO-3359

Hewlett-Packard Enterprise offers servers, storage, networking, consulting services, support and other technology products and services through this contract. This contract has a number of resellers, many of which are HUB vendors. Pricing

HP Inc. – DIR-TSO-2538

HP Inc. offers computers, laptops, tablets, servers, printers, peripherals and other technology products and services through this contract. This contract has a number of resellers, many of which are HUB vendors. Pricing

Lenovo, Inc. – DIR TSO 3808

Lenovo offers Lenovo branded hardware, software and related services. Leases are also available through this contract. This contract has a number of resellers, many of which are HUB vendors. Pricing

Lexmark International, Inc. – DIR-TSO-3103

Lexmark offers print, scan, facsimile, copier and multifunction devices and related services for purchase or lease. Customers can purchase directly through this DIR contract. This contract is E-Rated. Resellers are available for this contract. Pricing

NetApp, Inc. – DIR-TSO-2636

NetApp offers data storage products and related services through this contract. Resellers are not available for this contract. Pricing

Oki Data Americas, Inc. – DIR-TSO-3039

Oki Data offers Oki Data brand print, scan, facsimile and multifunction devices and related services. Customers can purchase directly through this DIR contract. HUB Resellers are available for this contract. Pricing